Refund and Returns Policy

At Amba Gems and Jewellery, we are committed to providing our customers with a high-quality shopping experience. If for any reason you are not satisfied with your purchase, we offer a refund and return policy. Please review the following policy:

1. Refund Eligibility To be eligible for a refund, the item must be returned in its original condition, with all packaging and tags intact, within 30 days of delivery. Customized or personalized items are not eligible for a refund.

2. Return Process To initiate a return, please contact us at info@ambagemsandjewellery.com or call us at +1 (727) 637-9713. We will provide you with a return shipping label and instructions for returning the item.

3. Refund Process Once we receive the returned item, we will inspect it and notify you of the status of your refund. If your refund is approved, it will be processed within 10 business days, and a credit will be applied to your original method of payment.

4. Return Shipping Costs The cost of return shipping is the responsibility of the customer, except in cases where the item is defective or damaged upon receipt.

5. Defective or Damaged Items If you receive a defective or damaged item, please contact us immediately at info@ambagemsandjewellery.com or call us at +1 (727) 637-9713. We will work with you to resolve the issue as quickly as possible.

6. Exchanges We do not offer exchanges at this time. If you wish to exchange an item, you will need to return the original item and place a new order.

Thank you for choosing Amba Gems and Jewellery for your jewelry needs. If you have any questions or concerns about our refund and return policy, please do not hesitate to contact us at info@ambagemsandjewellery.com or call us at +1 (727) 637-9713.